Dominion Energy Solutions’ Privacy Notice
This Privacy Notice was last updated on September 19, 2023.
Who We Are
Dominion Energy Solutions, a subsidiary of Dominion Energy, Inc., provides a complete suite of innovative products and services for a sustainable energy future.
Dominion Energy Solutions and Dominion Voltage, Inc., or “DVI” (collectively, “Dominion Energy Solutions”) offerings are not a part of the regulated utility services provided by Dominion Energy. Your choice of whether to participate in any offerings will not affect the price, availability, or terms of service for regulated utility services provided by Dominion Energy. Dominion Energy Solutions may obtain regulated utility customer data from Dominion Energy regulated providers only if such customers have provided explicit consent to do so.
Privacy Notice
At Dominion Energy Solutions, we value the trust you place in us when you provide us with your personal information. We take your privacy seriously and are committed to protecting it. This Privacy Notice describes the privacy practices of Dominion Energy Solutions. This Privacy Notice applies only to the websites, mobile applications, services, or other points of collection upon which it is posted or noticed.
- This Privacy Notice applies specifically to Dominion Energy Solutions products and services. If you are interested in Dominion Energy’s Privacy Notice you can find it here: https://www.dominionenergy.com/privacy
- For details concerning how your personal information is collected, used, and shared while using and/or interacting with specific Dominion Energy Solutions products and services, please visit “Product Details” section below
Each State Is Different
Dominion Energy Solutions operates in many states. Each state has different laws and regulations governing how we collect, use and share personal information. This Privacy Notice generally describes Dominion Energy Solutions processes related to personal information. It also contains information or links to information specifically required by certain states, which may or may not be applicable to you depending upon your state of residency. Some examples
provided below may or may not be applicable in your state.
What Personal Information Do We Collect?
Dominion Energy Solutions collects information to provide better services to our customers and to users/visitors of our websites and mobile applications. Some of this information identifies, relates to, or is capable of being associated with a particular individual or household (“personal information”). We may collect the following categories of personal information:
| Categories | Some Examples Include: |
| Personal identifiers | Information that can be used to identify you, such as your name, address, contact information, IP address, username, or email address |
| Other types of personal information | Date of birth and payment card information |
| Commercial information | Records of products or services purchased or considered |
| Internet or other similar network activity | Information regarding a consumer’s interaction with our websites or mobile applications |
| Geolocation data | Physical location. For example, where the Dominion Energy Solutions services are installed |
| Inferences drawn from other personal information | Profile reflecting a person’s preferences or tendencies |
Personal information does not include publicly available information or aggregated or de-identified information.
From Whom Do We Collect Personal Information?
We obtain the categories of personal information listed above from the following categories of sources:
- You or your agents, directly or indirectly. For example, from forms that you provide to us related to the goods and services we provide you, or from information we collect through your interactions with us (for instance when you call customer service)
- Our websites and mobile applications that may track your activity. For example, our websites may collect IP addresses and cookies through automated means
- Internet service providers and social media networks
- Data analytics providers
- Joint marketing partners who perform activities at the direction of Dominion Energy Solutions
- Affiliates and vendors that interact with us in connection with the goods we offer and the services we perform
- Government agencies from which public records are obtained
How Do We Use Personal Information?
We may collect, use and/or share personal information, in accordance with applicable laws, regulations, and this Privacy Notice and restrictions, for one or more of the following purposes:
- Servicing Your Account such as:
- enrolling you as a customer and managing your account
- determining your eligibility for particular products and services
- providing access to your account electronically
- verifying your identity and maintaining customer security
- providing our products and services requested by you
- providing vendor products and services as requested by you
- providing customer service and enhancing your customer experience
- billing your account and processing payment
- carrying out our obligations and enforcing our rights arising from any contracts entered into between you and us, including for billing and collections
- Communicating with You such as:
- responding to your requests and questions
- presenting our website to you
- notifying you about updates or changes that may affect your services or access to our website or applications
- sending out newsletters or other information to which you subscribe
- providing you with email notifications and other notices concerning our products or services that may be of interest to you
- Operating Dominion Energy Solutions Business such as:
- managing, maintaining, and developing plans for our products and services,
- supporting our business functions
- improving our products and services
- undertaking internal testing, research, and analysis for technological and product development
- maintaining security and detecting and prosecuting security incidents,
- managing relationships with vendors
- evaluating or conducting a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which personal information is among the assets transferred
- Performing Marketing Activities such as:
- notifying you about available products and services
- notifying you about products or service enrollment that was left incomplete
- administering promotional offers or contests that you participate in
- providing personalized ads and web content
- conducting market research and customer surveys
- creating customer prospect lists
- providing analytic services and/or enabling certain vendors to provide similar services on behalf of Dominion Energy Solutions
- Providing Third Party Services such as enabling vendors, on our behalf, to provide you or your household products or services you request or may be interested in
- Fulfilling Legal Duties such as:
- cooperating with governmental energy aggregators, regulatory authorities, and state tax collection authorities
- responding to law enforcement requests
- complying with an applicable law, court order, commission request, or request from other state or federal governmental agencies with legal authority to obtain such personal information
- assisting emergency responders in situations of immediate threat to life or property
- We also may collect, use or share your information for other reasons. In such an instance, the use or sharing of the information will be described to you upon the collection of the information.
With Whom Do We Share Personal Information?
Dominion Energy Solutions respects the privacy of your information and aims to limit its disclosure, however, Dominion Energy Solutions may share personal information in certain circumstances and in accordance with applicable laws and restrictions. We may share your personal information with the following categories of sources:
- Our subsidiaries and affiliates
- Internet service providers and social media networks
- Data analytics providers
- Joint marketing partners who perform activities at the direction of Dominion Energy Solutions
- Affiliates and vendors that interact with us in connection with the goods we offer and the services we perform
- Non-affiliated vendors or agencies, such as subcontractors providing requested goods and services, payment processors, customer survey administrators, and energy assistance agencies
- Third parties to whom you or your agents authorize us to disclose your personal information
- Regulators and governmental authorities
When we share personal information with others, Dominion Energy Solutions implements reasonable contractual protections to limit third party use of your personal information. Dominion Energy Solutions does not sell consumers’ personal information for direct monetary consideration.
Protecting Children’s Privacy Online
Dominion Energy Solutions does not knowingly collect any information from any individual under 13 years of age. If you are under 13 years of age and using this website, please do not give us any personal information. If you need help, please ask a trusted adult.
Cookies & Online Advertising
Some of Dominion Energy Solutions websites and mobile applications use cookies, web beacons and other similar tracking technologies to enable essential features, or for data analytics and marketing purposes. For example, we use cookies and other tracking technologies to optimize the functionality of our website, to help us understand how our website is used, and to provide users with interest-based content or advertising based upon their browsing activities.
Some of our sites may use Google Analytics to analyze traffic. You can find out more information about Google Analytics cookies here: https://developers.google.com/analytics/devguides/collection/analyticsjs/cookie-usage.
To opt-out of Google Analytics relating to your use of our Sites, you can download and install the Browser Plugin available via this link: https://tools.google.com/dlpage/gaoptout?hl=en.
We also allow some third parties to place cookies on our websites and mobile applications. When you visit our websites or mobile applications, third parties may collect personal information about your online activities over time and across different websites or online services, including cookies and beacons.
In many cases, you can disable certain cookies through your web browser’s privacy settings. Some web browsers can also transmit “Do Not Track” signals that indicate that a user does not wish to have activity tracked. However, currently, no universally accepted standard exists for how to interpret “Do Not Track” signals, and we do not have the technology to interpret such signals at this time.
Security
Protecting personal information is a top priority for Dominion Energy Solutions. We take reasonable and appropriate safeguards to secure and protect the privacy, accuracy, and reliability of your information and to protect it from loss, misuse, unauthorized access, disclosure, alteration and destruction. However, no information can be guaranteed to be 100 percent secure.
Communication Preferences
This section of the Privacy Notice provides information about your options for receiving certain communications from Dominion Energy Solutions. Please note, participation in certain Dominion Energy Solutions products or services requires we communicate with you in certain ways that cannot be modified based on individual preferences.
- Postal Mail
- You may receive marketing solicitations via postal mail from Dominion Energy Solutions, or our joint marketing partners or other authorized third parties. To opt out of such communications, please contact us using the form in the “Contact Us” section.
- Email
- You may receive email communications from us in connection with your use of our products and services, such as when you sign up for the products and services. For specific information regarding changing email communication preferences associated with your account, log in to your My Account portal and update your preferred communication preference or fill out the form in the “Contact Us” section.
- In some cases, we may contact you to let you know about new products or services that may be of interest to you. These marketing emails will include an “unsubscribe” instruction (usually found at the bottom of the email) that you may use to opt out of receiving future marketing-related emails.
- Mobile Applications
- You may opt out of receiving notifications through our mobile applications. Either select the option to ‘not allow’ on the notification prompt the first time you open the app, or if notifications are already enabled, disable them for the app through Settings on your mobile device.
- Targeted Communications on Social Media Sites
- We use social media sites such as Facebook and LinkedIn to communicate with you about our programs and services. You can follow us on these social media sites to receive regular updates. These sites also allow us to present specific advertisements to you based on the personal information that both we and the social media sites maintain about you. We may share your personal information with social media sites for the purpose of providing you with customized ads. In some states, this may be considered a “sale” unless the social media site is acting as our “service provider” as that term is defined by law.
Nevada Residents’ Rights
If you are a Nevada resident, you have the right to request that Dominion Energy Solutions not sell your personal information. To submit this request, please send us an email at privacy@dominionenergy.com. However, please note that, as stated above in our Privacy Notice, Dominion Energy Solutions does not sell personal information for monetary consideration.
California Residents’ Rights
California law provides specific privacy rights to California residents. To review the section of our Privacy Notice for California residents, please visit here: www.dominionenergy.com/california-consumer-notice-of-privacy-rights
As described in more detail in this section, California residents have the right to opt-out of the sale of their personal information to third parties and certain sharing of their personal information with third parties. Please review the Notice of Right to Opt-Out of Sale or Sharing of Personal Information here: Do Not Sell My Info.
Links to Other Websites
Our websites and mobile applications link to other websites that are not operated or controlled by Dominion Energy Solutions. We do not monitor or control, and are therefore not responsible for, the privacy practices or the content of linked external websites. We recommend reviewing the privacy policies for any linked websites you visit.
Changes to Our Privacy Policy
We may make changes to this Privacy Notice periodically and will provide at the top of this Privacy Notice the date it was most recently updated. Using our websites, mobile applications, or services where this Privacy Notice is posted or noticed constitutes your acceptance of our privacy practices.
Product Details
This section provides details concerning how your personal information is collected, used, and shared while using and/or interacting with specific Dominion Energy Solutions products or services.
EV Charging
- We have contracted with electricians to offer you EV charging products and installation services.
- When you select Dominion Energy Solutions for an EV charging solution, Dominion Energy Solutions and its installation partners work together to perform the following activities:
- Enrollment
- Fulfillment and installation
- Billing
- Customer service and call center capabilities
- The below table generally provides details concerning what personal information Dominion Energy Solutions and our installation partners collect, use, or share while performing the above activities, which occur upon enrollment within the service.
| Information Category | Example(s) | Collected by Dominion Energy Solutions? | Collected by Installation Partner? |
| Consumer Contact Information | Address and Contact Information | Yes | Yes – Dominion Energy Solutions shares with Installer to allow service provision at customer address |
| Consumer credit information | For the ability to extend credit/lease opportunities | No | No |
| Consumer payment information | Credit/debit card information. | No | Yes |
| EV charging equipment | Status, location, or settings of device | No | No |
Solar
- Residential Program
- Dominion Energy Solutions contracts with solar installers and solar financiers to provide customized solar solutions.
- Participation is documented in the form of a Home Improvement Contract (HIC) signed between the customer and installer. In the event of financing, a Solar Loan Agreement is executed between the customer and the financing partner.
- Dominion Energy Solutions maintains the customer record and provides service prior to and after the execution of these agreements.
- The below table generally provides details concerning what personal information Dominion Energy Solutions, Installer, and GoodLeap collect, use, or share while performing the above activities, which occur upon enrollment within the service.
| Information Category | Example(s) | Collected by Dominion Energy Solutions? | Collected by Installer? | Collected by GoodLeap? |
| Consumer Contact Information | Address and Contact Information | Yes | Yes – Dominion Energy Solutions shares with Installer at time of contract signing. | Yes – As part of credit application |
| Consumer credit information | For the ability to extend solar loan opportunities | No | No | Yes – Consumer-agreed soft credit check to extend loan options |
| Consumer payment information | Banking information for ACH | No | No | Yes |
| Energy Consumption Data | Utility bill and electric rate information | Yes – Consumer providers copy of most recent utility bill. | Yes – Dominion Energy Solutions shares with installer as part of project documentation. | No |
| Homeowner Documents | Title, Homeowners Insurance | Yes – Dominion Energy Solutions collects copy of homeowners insurance policy. | Yes – Installer uses homeowners insurance for net metering application. | Yes – GoodLeap collects title, proof of residency etc as part of credit approval |
| Solar Production Data | System production, status etc | Yes | Yes – Installer utilizes remote monitoring technology to monitor system status (on/off) and production of system. | No |
- Commercial Program
- Dominion Energy Solutions contracts with solar installers to provide customized solar solutions
- Participation is documented as part of a contracted power purchase agreement The agreement includes a waiver for Dominion Energy Solutions to access customer energy usage information from the customer’s utility provider
DVI
- Contracts and offerings are direct engagements with Dominion Voltage Inc.
- Participation is documented through Master Service Agreements and Purchase Orders. These agreements include a waiver to access customer information, such as device and operating information.
Contact Information
If you have questions about this Privacy Notice or wish to contact us concerning personal information you provided to us, you may reach us by email, telephone or US Mail as follows:
Email: privacy@dominionenergy.com
Toll-Free Telephone: 1-855-211-2315
Postal Address:
220 Operation Way
Cayce, SC 29033-3701
Attention: Dominion Energy Privacy Office (MC C211)